Return & Refund Policy

We want you to feel confident when shopping with DA EFFECT. Please review our return and refund policy below.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

• Unopened and unused
• In its original packaging
• In the same condition in which you received it
• Accompanied by proof of purchase

For hygiene and product safety reasons, opened or used skincare products cannot be returned due to a change of mind.

To request a return, please contact our Customer Support team before sending your item back. Returns sent without prior authorization may not be accepted.

Change-of-Mind Returns

If you would like to return an eligible product because you changed your mind, you may request a return within 30 days of delivery.

Please note:

• The original shipping fee is non-refundable ($8 for the contiguous United States and $18.95 for Alaska and Hawaii).
• Customers are responsible for all return shipping costs.
• Return shipping costs are separate from the original shipping fee.
• Products must remain unopened, unused, and in their original packaging.

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

Damaged Products

If your product arrives damaged, please contact our Customer Support team as soon as possible.

Please include your order information and, where possible, photos of the damaged product and packaging so that we can review the issue and assist you.

Incorrect Items

If you receive an item that is different from what you ordered, please contact our Customer Support team.

We will review your order and provide further instructions.

Missing Items

If an item is missing from your order, please contact our Customer Support team with your order information.

We will review the shipment and assist you with the next steps.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that:

• The original shipping fee is non-refundable ($8 for the contiguous United States and $18.95 for Alaska and Hawaii).
  
• Return shipping costs are the responsibility of the customer and will not be reimbursed.
• Only the eligible product purchase amount will be refunded for change-of-mind returns.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please return the eligible item in accordance with this policy and place a new order.

Non-Returnable Items

The following items cannot be returned for change-of-mind reasons:

• Opened or used products
• Products without their original packaging
• Products returned more than 30 days after delivery
• Items that do not meet the return eligibility requirements above

This restriction does not apply to products that arrive damaged, incorrect, or incomplete. Please contact Customer Support if there is an issue with your order.

Contact Us

If you have any questions about a return, refund, damaged product, incorrect item, or missing item, please contact our Customer Support team.

Email: bnf-cs@logisvalley.com